"I will often go to the store to pick up random odds and ends that I do not have at home." ~ Marissa
"Most of the things that I need are not sold online or are sold in quantities that I do not need" ~ Joel
"[Shopping online] beats fighting public transit, though I feel bad about the environmental impact" ~ Amy
During my interviews, I asked if any of them picked up items for friends or family. Some of the takeaways included;
Remembering to pick up something for someone and to give it to them next they saw them.
(Friction Point) Providing an accurate amount of money/payback.
Through more research and exploration I came up with the following:
Aspirational Adjectives: Green, Clean and Flexible
Strategic Vision: Currently, many people make single-item store trips. The system will facilitate flexible item pick up and hand-off.
Mission Statement: Facilitate flexible pick up and handoff between locals.